Q: How do I buy tickets?
A: Tickets can be purchased online. They can also be bought by calling 903-233-3080 or visiting the Belcher Center Box Office (M-F, 10-5) at 2100 S. Mobberly Ave, Longview TX.
Q: How do I get my tickets once I purchase them?
A: Tickets can also be mailed with a $1 service fee, however they can not be mailed within 7 days of the event date. Tickets can be picked up at the Belcher Center Box Office Monday through Friday 10 to 5, or at the Will Call office 1 hour prior to show time.
Q: What do I need to pick up my tickets?
A: Present a valid photo I.D.
Q: Why does my ticket reflect a different price than I paid?
A: The face value ticket is less any service or mail fees that may apply.
Q: What does "Will Call" mean?
A: Will call is simply an option for obtaining your tickets. The choices when purchasing are: having them mailed (provided there is ample mail time and you choose to pay the $1.00 mailing fee.), pick up at the Box office during normal business hours or Will Call, which means you will pick up your tickets at the Will Call window inside the theatre lobby just before performance time. You must present a valid photo I.D. when picking up your tickets.
Q: Do I get a refund if I don't use my tickets?
A: We do not refund tickets that have been purchased. However tickets purchased for Belcher Center events may be exchanged for another event within the same series up to 48 hours prior to the event for which you have tickets. An exchange fee will apply. If you cannot attend an event, you may give your tickets to someone to use or donate them back to the Box Office for use by a LeTourneau student.
Q: What if I lose my tickets?
A: Please make sure that when you purchase your tickets, you put them in a safe place. If you prefer, you can designate that they be held at Will Call to be picked up day of the event with a valid photo I.D..
Q: What time do the shows usually start?
A: Matinee performances typically begin between 3 and 4 pm, with evening performances typically beginning between 7 and 8 pm. We suggest you check our website for show specifics.
Q: Typically how long are the performances?
A: Our performances are usually 2 hours long with a 15-20 minute intermission in the middle.
Q: What should I wear to the theater?
A: Dress varies by event. However a good rule of thumb is dressy casual to semi-formal in attire.
Q: Are your shows appropriate for young children?
A: The Belcher Center prides itself on bringing family-friendly shows to our area. However we discourage bringing children too young to appreciate our shows or who may not be able to refrain from disrupting the patrons surrounding your seats. In addition, if you do decide to bring your child, every person must have a ticket, even a lap child, and you may be asked to step into the lobby should your child become disruptive. Shows meant for children and families are marked as "KID FRIENDLY!" on our website.
Q: What if I am late for the show?
A: If you are late, one of our ushers will seat you in the back of the theater so as not to interrupt the enjoyment of other patrons. At earliest intermission or at a time specified by the artists, you may proceed to your ticketed seats.
Q: Will there be refreshments available at intermission?
A: For most events, the answer is yes, but this varies from event to event. Regardless, no food or beverage is allowed in the theater itself at any time.
Q: How do I get to the Belcher Center?
A: The Belcher Center is located on the LeTourneau University campus. Click here for directions.
Q: Can your Theater/Facility be rented?
A: Please contact Cynthia Hellen for information on renting out the facility.
Q: Do you have handicap accessible seating?
A: Yes, we have seating available as well as an elevator that accesses all levels. Please contact the Box Office for help purchasing tickets to your specific needs.
Q: Where do I park once I reach the Theater?
A: Upon entering the LeTourneau University campus, Campus Security will direct you to free parking. Valet service is also available for select shows. Please check our website or call the Box Office for availability.
Q: What are the Box Office hours?
A: Our Box Office is open Monday-Friday 10-5 with the exception of university holidays.